How to order from us
BUY ONLINE (https:)
> NEW efficient e-commerce platform on Doge.audio
You can now order and pay directly in a fully secured environment (https) which means you data between your computer and our website are encrypted. You can create an account prior to your order or at checkout. After your order, you can login at any time to check your order status.
- Credit Card
Whether you want to pay using Paypal or by credit card please choose “Paypal” as payment option is Paypal accept payment as well from our customers not having an account with them and simply using credit card.
Paypal accepted the most usual credit cards mentioned on icons below.
- Bank wire transfer
If you choose to pay by bank wire transfer, please select this option and you will have our bank data displayed. In case your bank asks you mode details than the ones displayed at checkout, please mail us and we’ll send you more details bank data.
If you choose this method of payment, as we don’t have collection fees on the contrary of Paypal or Credit card, we offer you a 3% off discount corresponding to the amount of Paypal collection fees we won’t have to pay.
If nothing is mentioned about availability it means our products are available. In case our products would be unavailable, you will have a message displayed automatically at check-out.
Once we have received your funds we need 2 to 3 working days to prepare your order. This time is because we have to set your country voltage and prepare documents. The other time-consuming task is we do a special premium export packing with 6 layers protections.
We are very proud of this packing and funny thing is that we even got a few complain that it took too much time to unpack. As far as we understood, these complaints were humoristic! You have unpacking videos on Doge 7 and Doge 9 pages.
Once your parcel is ready, it will be picked up by our carrier DHL. In order to get good shipping prices, we have to respect a minimum quantity of parcels per year with DHL. As a consequence, we are sorry not to be able to offer you an alternative choice of carriers. We have only good experiences with DHL. However, it might happen that for a limited number of countries, DHL is not able to ship, in such cases we might offer an alternative carrier.
DHL transit time is 5/6 days in most of the countries and they do offer an efficient tracking service.
* Please note that in some very limited cases, due to local customs regulations we might have to choose another carrier, like in Russia.
> DELIVERY INSURANCE:
All along the way to your home, the goods travel under OUR responsibility. If a parcel is lost or if a good is damaged during the shipment, we would replace it within a few days and you would have to deal only with us, Doge Electronics factory, and not with any DHL insurance service.
> DO WE OFFER RETURNS?
We are working on return capabilities and will explain it here in the coming days. Right now our policy is as follow :
On the contrary to a local shop, the product price includes a significant amount of shipping cost. A return would wast a huge amount of shipping fees, and if we want to offer this service that would mean we have to increase all our prices. As we have 96% satisfaction rate, if you are in the unlucky 4% who don’t like our sound performance, the best way is to resell the product which would make a smaller loss than a return.
As evidence of this, you will find extremely low quantities of DOGE products on the second hands market.
If it is unimaginable for you to make a purchase prior to listening please note that similar products in brick and mortar shops would cost 3 times our price. So we think that is worth taking a little risk of having to resell your product if you are among the 4% of people who don’t like their sound performance.
Please note that our factory direct-sales prices will be lower than all brick and mortar shops’ retail prices. However by ordering directly from us, please don’t expect us a wholesale price because making retail sales directly to you require is a very different job than wholesale and requires additional work, done by Mark, our European sales manager who has 25 years experience in Hifi. In addition, we offer a full warranty service inside your country and unlimited support. We will be available at any time after your purchase to offer you any assistance, advice, and tips you would require on our products. Please take this into consideration with comparing with our competitors.