HOW TO BUY a DOGE product ?
Note: all our prices are IN U.S Dollars
Since 2013 we sell directly to you and since 2017 it is the only place to buy a Doge product.
This DOGE website is eCommerce compliant and HTTPS (Secure Mode, there is a “lock” icon on your browser), and allows you to purchase directly from us in the safest conditions. To purchase, or just check the total price with shipping, you just need to add your product to the cart, a new window will open to let you fill your country to know the total price + shipping, and then if you want to go ahead, to check-out and pay your order by yourself. After your order, you can log on to your account at any time to check your order status. 
After having tried different local dealerships, we reached the conclusion that the best service we could do was to deal directly with you. Doing so, we can offer you a better service as nobody else than us know better our products. Furthermore, having no middlemen between you and us, allows us to offer you a very low price on average at 1/3rd the price our products were sold in Germany under our ex-OEM partner brand “LUA”.
> One single WARNING for full transparency: sourcing from us, you are making an import and possibly get tax at arrival.
What does it mean? Is an import something complicated?
No way!
DHL will do all brokerage job for you. The delivery is to your front door and is a fast and simplified import process where DHL does all in one service, including shipping and customs clearance brokerage (generally 24h).
Doing an import, basically just means that depending on your country, you might have an import duty to pay at arrival. You will never deal with customs services, only with DHL within a simplified process with a text message or email on your phone to pay taxes (if required) by credit card. Or course being used to this, we offer unlimited support for all questions before the purchase and during the process of delivery.
Some countries might have no import duties while some others might have higher than average. If you want to know more about import duties, taxes, or tariffs which are the only difference between an import compared to a domestic online purchase, please Click here. We list the taxes for most western countries.
> YOUR VOLTAGE
Doge export so far in 43 countries. We have a comprehensive and extremely accurate table of all voltages around the world. It is our price in 7 years of direct sales not to have done any mistake about voltage. To avoid confusion, please precise your voltage only if you are a temporary expat and for example, you live in the USA and use 230V device (instead of 120V) of your original country with an auto-transformer for the whole house and you plan to go back to your country soon.
> PAYMENT METHODS
at checkout, you will have this choice, called :
> “6% OFF with credit card through wise.com gateway or bank wire transfer”
Click on it, proceed and then you will receive an order notification. That’s at that time you will be asked to pay.
Wise Credit Card payment with 6% discount” (through Wise.com financial gateway)
FIRST OF ALL, WHO IS WISE.com ? Is it reliable??
WISE.com is not another xxx website, it is A VERY BIG COMPANY, and worth 10 billion USD on the LSE (London Stock Exchange market) under tracker “WISE.L”. Wise has passed from the status of a startup 5 years ago to the WORLDWIDE LEADING COMPANY FOR OVERSEAS PAYMENTS generally speaking and one of the most reliable payment platforms in the world far ahead Paypal.
Even you never heard of Wise.com (formerly Transferwise.com) just think about this: you are dealing with a 10 BILLION COMPANY quoted on the LSE and valued more than many European banks.
Why do we offer 6% discount?
Because Wise.com is a new innovative awesome hybrid system where you can fund your payment by all major credit cards whereas the money arrives on our bank account with no fees on our side, so we refund you the 6% Paypal fees included in all our prices.
Why does it need 10mn of process?
Because Wise.com is ultra-secure, so you need to register, and like most websites passing through the email address verification, entering, name, address, etc… So Wise.com is really worth the few minutes for registration as you get the 6% off, and use the credit card from your home.
How to pay with Wise ?
There are two basic steps. Once you will have chosen the option “Bank/Wise.com” at checkout, your order will be completed and you will receive an order notification with the amount to pay. Then log on Wise.com with the account you will have just registered. In the field “send money”, enter first our email address: info@doge.audio and it will automatically fill in our bank information (only name remains manual DOGE ELECTRONICS CO., LTD.) at the same time it will inform us your funds are on the way. Even the email field is optional, don’t forget to fill it in as you would have to enter our bank information manually if you leave it blank.
It is extremely fast, generally one working day on average and we’ll be informed of payment within a few hours, so we’ll put immediately your order as paid status and processing even before the funds arrive. We’ll have soon a tutorial online, even it is already super simple and friendly to use. Much more easy than Paypal.
It is extremely safe, FCA regulated. TransferWise Inc. is registered with the Financial Crimes Enforcement Network (FinCEN). Learn more
To get this GREAT 6 % OFF please use coupon code “bankwise” after you add the product to the cart.
The last good news is if you order from elsewhere than the USA, the currency exchange rate to USD is the lowest worldwide. So compared to Paypal or “fast credit card” that makes you a saving of 10%.
Don’t hesitate to mail if you wish any support about how to use Wise.com, we’ll make video tutorial shortly.
BANK SWIFT WIRE TRANSFER
This option is extremely fast, 1 day on average, sometimes within the same day if done in the morning. Please select this option at check-out and you will have our bank data displayed after payment and a link in the confirmation email with all detailed instructions that you can read here as well: doge.audio/doge-bank/
Because Paypal and other payment gateways have increased their fees year after year, if you choose this method of payment, as we don’t have collection fees, we offer a GREAT 6% OFF, corresponding to the savings of CC collection fees as Chinese banks don’t charge collection fees. Please use the coupon “bankwise” at checkout to get this 6% discount. In case you think a bank transfer versus Credit Card or Paypal is very risky, please read this
Please know that if you order elsewhere than USA, Paypal charges you 4% conversion rate and major credit cards charge 3%. The bank transfers use interbank rate which is just 0.25% so 15 times cheaper than Paypal. In such a case, paying by bank transfer makes you actually a saving of 10% (minus bank fees of around $30).
We dislike them a lot. They are user-oriented only and badly serve merchants in particular Chinese merchants (and the one writing this text is not Chinese). From 2021, November 15th, we discontinue the use of Paypal. Sorry about that. We have served our customers for 18 years including picky German Lua company and direct sales for 8 years and you won’t find on the internet even you spend two years on Google, any noon delivered customer. Paypal gives protection for the short term, but if you deal with a newly created company that bankrupt in one year, you will have been protected during 3 months by Paypal, but you won’t have any support after that. We prefer to focus on service quality. If you don’t trust you will be delivered, import from China is maybe just not for you and we respect it.
> DELIVERY
If nothing is mentioned about availability it means our products are available. In case our products would be unavailable, you will have a message displayed automatically at check-out.
Once we have received your funds we need 5 to 6 working days to prepare your order. This time is because we have to set your country voltage to do a burn-in and prepare documents. One time-consuming task is we do a special premium export packing with 6 layers of protections.
We are very proud of this packing and funny thing is that we even got a few complaints that it took too much time to unpack. As far as we understood, these complaints were humoristic! You have unpacking videos on Doge 7 and Doge 9 pages.
DHL transit time is 5/6 days in most of the countries and they do offer an efficient tracking service. Please note that with Covid DHL is sometimes suffering significant delays up to 3/4 days more. It is random, it can remain 5/6 days for some destinations, while 10 days for others.
* Please note that in some very limited cases, due to local customs regulations we might have to choose another carrier.
> DELIVERY INSURANCE
All along the way to your home, the goods travel under OUR responsibility. If a parcel is lost or if a good is damaged during the shipment, we would replace it within a few days and you would have to deal only with us, Doge Electronics factory, and not with any DHL insurance service.
> DO WE OFFER RETURNS?
We are working on return capabilities and will explain it here in the coming days. Right now our policy is as follow :
On the contrary to a local shop, the product price includes a significant amount of shipping cost. A return would wast a huge amount of shipping fees, and if we want to offer this service that would mean we have to increase all our prices. As we have 96% satisfaction rate, if you are in the unlucky 4% who don’t like our sound performance, the best way is to resell the product which would make a smaller loss than a return.
As evidence of this, you will find extremely low quantities of DOGE products on the second hands market.
If it is unimaginable for you to make a purchase prior to listening please note that similar products in brick and mortar shops would cost 3 to 4 times our price. So we think that is worth taking a little risk of having to resell your product if you are among the 4% of people who don’t like their sound performance.