How to order from us

    BUY ONLINE (https:)

     

    > NEW efficient e-commerce platform on Doge.audio

    You can now order and pay directly in a fully secured environment (https) which means you data between your computer and our website are encrypted.  You can create an account prior to your order or at checkout. After your order, you can login at any time to check your order status.

     

    > PAYMENT

    • Credit Card

    We are setting a new gateway for credit card payment. We refuse to use anymore Paypal who has increased its fees to 5% and block your payment up to 3 weeks after you are delivered.

    The new credit card payment will be set-up in a couple of days.

    • Bank wire transfer

    If you choose to pay by bank wire transfer, please select this option and you will have our bank data displayed. In case your bank asks you mode details than the ones displayed at checkout, please mail us and we’ll send you more details bank data.

    Because Paypal increases its fees year after year, If you choose this method of payment, as we don’t have the Paypal or Credit Card collection fees, we offer you a 6% discount corresponding to the savings of Paypal collection fees as Chinese banks don’t charge collection fees. Please use the coupon “bank”

    > DELIVERYdhl-service

    If nothing is mentioned about availability it means our products are available. In case our products would be unavailable, you will have a message displayed automatically at check-out.

    Once we have received your funds we need 5 to 6 working days to prepare your order. This time is because we have to set your country voltage to do a burn-in and prepare documents. One time-consuming task is we do a special premium export packing with 6 layers protections.

    We are very proud of this packing and funny thing is that we even got a few complaints that it took too much time to unpack. As far as we understood, these complaints were humoristic! You have unpacking videos on Doge 7 and Doge 9 pages.

    DHL transit time is 5/6 days in most of the countries and they do offer an efficient tracking service.

    Please note that with Covid DHL is now suffering significant delays up to 3/4 days more.

    * Please note that in some very limited cases, due to local customs regulations we might have to choose another carrier.

    > DELIVERY INSURANCE:

    All along the way to your home, the goods travel under OUR responsibility. If a parcel is lost or if a good is damaged during the shipment, we would replace it within a few days and you would have to deal only with us, Doge Electronics factory, and not with any DHL insurance service.

    > DO WE OFFER RETURNS?

    We are working on return capabilities and will explain it here in the coming days. Right now our policy is as follow :

    On the contrary to a local shop, the product price includes a significant amount of shipping cost. A return would wast a huge amount of shipping fees, and if we want to offer this service that would mean we have to increase all our prices. As we have 96% satisfaction rate, if you are in the unlucky 4% who don’t like our sound performance, the best way is to resell the product which would make a smaller loss than a return.

    As evidence of this, you will find extremely low quantities of DOGE products on the second hands market.

    If it is unimaginable for you to make a purchase prior to listening please note that similar products in brick and mortar shops would cost 3 times our price. So we think that is worth taking a little risk of having to resell your product if you are among the 4% of people who don’t like their sound performance.

    > NOTE

    Please note that our factory direct-sales prices will be lower than all brick and mortar shops’ retail prices. However by ordering directly from us, please don’t expect us a wholesale price because making retail sales directly to you require is a very different job than wholesale and requires additional work, done by Mark, our European sales manager who has 25 years experience in Hifi. In addition, we offer a full warranty service inside your country and unlimited support. We will be available at any time after your purchase to offer you any assistance, advice, and tips you would require on our products. Please take this into consideration with comparing with our competitors.